Wednesday, February 13, 2008

The Garth Experience: A Living Example Of Our Values

What can you learn about marketing from country music legend Garth Brooks? A lot, if you've ever been to one of his concerts.

Dr. Joseph Michelli is author of the book The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary (which I liked to much that I sent it to every one of my client stations when it first came out).

He recently saw Garth in concert and shares his customer experience lessons in this motivational podcast.

1. Give your guests what they came there for.
2. Practice humility.
3. Copy greatness but sing it your way.
4. Give them more than they bargained for.

I think Michelli even missed another one: at the same time he was doing those things he was helping to (5.) make the world a better place by raising big money for a great cause.

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