Monday, February 28, 2011

A&O Roadmap 2011: Repetition Complaints Down, But Still BIG

The “Repetition” trend over the last three years: 55%, 57% and now 53%.

Meanwhile, “Too Much New” complaints have been increasing from 20% in 2009 to 21% last year and 22% in this year's national online survey among A&O client country stations.

No comments: