Showing posts with label telemarketing. Show all posts
Showing posts with label telemarketing. Show all posts

Thursday, October 16, 2014

Thank You, Supreme Court

There are two kinds of consulting clients and A&O&B has our share of both, thankfully.

1.  Those who are aggressive and always want to know the latest tactics and strategies that will help them gain an "unfair/stealth" advantage over their competition.

2.  Management who does a great job selling marketing to others but believes radio is a terrific marketing medium which doesn't require any money be spent on external marketing beyond the "free" word of mouth that can be created by great over-the-air content and social media.

We love them both and have hundreds of case studies where both groups have been very successful doing things "their way."

Both #1 and #2 tend to believe that everyone else in broadcasting is like them.  #1 always wants to know what secret things their competition did to make their numbers rise and #2 tends to deny that anyone else spends the kind of money that marketing can take.

I hope both of them saw this:


So, many thanks to the highest court in the land for their decision last week.

It's great to know that calling someone and inviting them to try a new radio station is not the same as attempting to sell them anything.

As a bonus, we now have legal proof for those #2's among us that their competitive managers at the Rotary Club who deny ever doing it may not be telling them the whole truth.


(Now, if only Canada's regulators would come to a similar conclusion.  

I won't hold my breath...)

Wednesday, August 25, 2010

"You Never Phone Me"

That's not just your mother saying that. It might be your listener too.

Telemarketing to homes (to reach men and build cume) and to businesses (to reach women and improve TSL) continues to have impact for radio, even in the age of PPM and social networking.

Just like throwing darts, done right, it works to find heavy users of radio who enjoy giving their opinions 75-80% of the time.

Tip: develop and clean your database every six months.

A&O has seen recent telemarketing to station databases that found between 40% and 80% of those who joined the database six months ago still consuming the same radio station - 20% to 60% had changed stations and needed to be encouraged to come back, tactically.

If you don't reconnect personally and re-engage in a meaningful way, your Facebook fans and your email list - and even those who agreed on the phone months ago to sample your radio station in hopes of winning a prize - becomes less and less effective, increasingly incestuous.

Growing and maintaining a real relationship requires reaching out, personally on a regular basis.

Just ask your mom.