Friday, February 12, 2010

Tripp Eldridge: Does "The Truth" Hurt?

At the December Arbitron Fly-In Eldridge introduced the concept of "Moments of Truth" and equated them to a radio listening occasion:
“For programmers and marketers, the "Moment of Truth" occurs at the point where a consumer turns on the radio and (virtually instantaneously) makes the decision as to which station they're going to listen to. We looked at several PPM markets across all stations and found that, on average, the typical heavy radio listener has thirty-one unique "moments of truth" each week. That's thirty-one times where they turn on the radio -- radio listening occasions. (We used heavy listeners -- those who listen an hour or more a day -- because, while they represent just half of all consumers, they drive nearly all (88%) of the radio listening. However in case you're wondering, we checked and the average light user has just 7 listening occasions during the course of a typical week. The job of a programmer and marketer is to win as many of those ‘moments of truth’ as possible and the best way to do that is to win them first as soon as the radio is turned on.”

Tripp joined dmr as President and Chief Operating Officer in 1998. Prior to that, he spent 15 years in product management, consumer marketing, and media research.

A&O is excited that he'll be sharing "The Truth" and what to do about it at our Pre-CRS Client Seminar on Tuesday, February 23 in Nashville. RSVP now!

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