I learned a lesson today: Open all the mail you get because it could be something worth reading — even if you think it’s junk mail. I wouldn’t necessarily categorize mail from Fortune as junk, but in a subscription renewal notice today I got a small card that lists “3 Skills You Can Improve Right Now.”It could have been written by a radio talent coach for air personalities:
Public Speaking: Conquer fear with a game plan
- Podiums disconnect you from the audience. Grab the mic and wander the stage.
- Eye contact is your friend. Looking at people one by one shrinks the room.
- Questions. If you’re stumped, talk about your team. “We’re lucky to have an expert on that, I’ll get you in touch with him later.”
- How did you come up with that number? Opens a window into the other side’s thoughts.
- Let me check with my wife. Or husband, or boss. Stops you from saying yes prematurely.
- If things change, give me a call. Put the burden on them.
Memory Skills: Never confuse Don with John again
- Introduce yourself first so you can focus on the other person
- Connect the name to your brain. When you meet a guy named Bill, think of other Bills you know.
- Use the name three times. Once to confirm you have the name right, then in mid-conversation, and again when you say good-bye.
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