Impersonally Personal

Creating universally relatable emotional experiences driven by personal stories:  that's what the best of AM/FM audio media does to engage more than 90% of the population every day of the week

You can only do that by talking to as large a cume audience as possible - one person at a time - when the microphone is open.  That's called intimacy, and it's our greatest strength.

Each listener feels that you are talking only to her personally, even if he is riding in a van pool with six others.  At some level, they know they are an "audience," but due to theater of the mind it feels like you're talking only to each individual.

When the mic is off, all other hours of the day, live appearances and social media require a completely different approach.

Change gears.  Genuinely talk to each person.  Listen to his story, being as personal in response as possible.  Make each individual who "likes" and "follows" you feel as if you want to get to know him by name, face to face.  This is what makes being an AM/FM personality so important.  As a bonus:  it feels good to do.

There is no other medium that can equal the real, enduring relationships built on mutual trust that doing it consistently well creates.